Shipping Policy

Last updated: 25/04/2026

At Sprockies, we aim to process and deliver all orders as quickly and reliably as possible. This policy explains how we handle order processing, delivery times, and shipping costs.

1. Order Processing

All orders are processed within 1–3 working days (Monday to Friday, excluding public holidays).

Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

2. Delivery Times

Delivery times vary depending on your location and the shipping method selected at checkout:

UK Orders

• Standard Delivery: 2–5 working days from dispatch

International Orders

• Delivery times vary by destination, typically 5–10+ working days from dispatch

Please note that delivery times are estimates and may be affected by courier delays or peak seasonal demand.

3. Shipping Costs

Shipping costs are calculated at checkout based on your order size, weight, and delivery location.

Any applicable shipping fees will be clearly displayed before you complete your purchase.

4. Order Tracking

Where tracking is available, you will receive tracking details once your order has been dispatched.

If you have not received tracking information within 3 working days, please contact us at:

support@sprockies.co.uk

5. Delivery Issues

If your order is delayed, lost, or arrives damaged, please contact us as soon as possible so we can assist you in resolving the issue.

We will work with the courier to investigate and support you where appropriate.

6. Incorrect Address Information

Please ensure that your delivery address is entered correctly at checkout.

We cannot be held responsible for delays or non-delivery caused by incorrect or incomplete address details provided by the customer.

If you notice an error in your order details, please contact us immediately to prevent dispatch at support@sprockies.co.uk.

7. Shipping Restrictions

Some items or locations may be subject to shipping restrictions depending on courier limitations or product type.

If an item cannot be delivered to your location, we will notify you and issue a full refund where applicable.

8. Contact

If you have any questions about shipping or delivery, please contact us:

Email: support@sprockies.co.uk

Important Notes

• Delivery times are estimates and not guaranteed

• Orders are processed only on working days

• Tracking is provided where available

• We are not responsible for delays caused by courier services or customs clearance