Refund policy

Refund & Returns Policy

Last updated: 25/04/2026

At Sprockies, we want you to be happy with your purchase. If something isn’t quite right, we offer a straightforward 30-day returns process as outlined below.

1. Returns Window

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

2. Eligibility for Returns

To be eligible for a return, your item must be:

Unused and in the same condition that you received it
In its original packaging
With all tags attached (where applicable)
Accompanied by proof of purchase

3. How to Start a Return

All returns must be requested through our returns portal before sending any items back.

To start a return, please use the link below:

https://shopify.com/24842109027/account

Once your return request has been submitted, it will be reviewed and instructions will be provided.

4. Return Shipping

If your return is approved:

You will be responsible for arranging and paying for your own return shipping
We recommend using a tracked Royal Mail service or similar reliable courier
Return shipping costs are non-refundable

Please do not send items back without first requesting a return via the portal, as they may not be accepted.

5. Return Address

Once your return is approved, you will be provided with the correct return address and instructions.

Please ensure the return is sent only to the address provided after approval.

6. Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved, your refund will be processed to your original payment method within 10 business days.

Please note that your bank or card provider may take additional time to complete the transaction.

If more than 15 business days have passed since your refund was approved, please contact us at:

support@sprockies.co.uk

7. Damaged or Incorrect Items

Please inspect your order upon receipt and contact us immediately if:

The item is defective
The item is damaged
You received the wrong item

We will evaluate the issue and resolve it as quickly as possible.

8. Non-Returnable Items

Certain items cannot be returned, including:

Perishable goods
Custom or personalised products
Personal care or hygiene items
Hazardous materials or flammable substances
Gift cards
Sale or Promotion Items

9. Exchanges

The fastest way to exchange an item is to:

Request a return through the returns portal
Once approved, place a new order for the desired item

10. EU 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason.

Items must be returned in the same condition as received, including original packaging and proof of purchase.

11. Contact

If you have any questions about returns, please contact us at: